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Frosteez Mobile Car Air Conditioning has achieved an extraordinary milestone: 500 five-star Google reviews, all while maintaining a flawless 5.0-star average rating.

This rare achievement puts Frosteez in the top tier of Australian service businesses, where reputation, consistency and customer trust drive growth.

Customers Speak Loudest

One look at Frosteez’ reviews shows why. Local driver Lisa M. wrote:

“Can't praise these folks enough. They were ready the moment my car drove in, very organised. Staff were very friendly and helpful. Couldn't be happier and so glad I found Frosteez.”

Another customer, Rob C., echoed the sentiment:

“5 star service from Frosteez. Fantastic customer service with a smile, great technical job done so efficiently. Really appreciated in receiving such great customer service other companies could learn off. 5 star plus!”

A Benchmark Few Reach

The average Google business rating across industries is 4.11 stars, yet 40% of consumers won’t even consider a company below a 4.0. Businesses with an average of 4.75 or higher enjoy the highest conversion rates.

Frosteez’ perfect 5.0 rating places them in an elite category. Just as importantly, they’re collecting reviews consistently with 119 five-star reviews in the past 12 months alone. With 84% of consumers believing reviews older than three months aren’t relevant, recency is as critical as rating.

“Google reviews are our lifeblood,” said Glen Wiltshire, Founder and Managing Director of Frosteez. “They don’t just make us feel proud, they directly drive the business forward. Our vans are busier, our workshop is fuller and our team is growing because customers trust what they read online.”

Results That Speak for Themselves

Since implementing the automated review collection system 5 STARS (5 Star Testimonial Automated Request System) four years ago, Frosteez has seen:

“Those results don’t come by accident,” said Tye Hillam, Managing Director of Stryv Business Growth Partners and the creator of 5 STARS. “Frosteez’ technicians and admin team deliver first-class service every day. What we helped do was make sure the happy customers they create are consistently sharing their experiences online. That’s where the compounding growth comes from.”

Why Reviews Matter More Than Ever

With 87% of service enquiries going to the Top-3 businesses in Google Maps, reviews are one of the most important ranking factors. Both quantity and frequency of reviews count, as does the recency and overall rating.

“This is what most business owners don’t realise,” Tye continued. “It’s not enough to have a handful of old reviews or even a good star rating. If you’re not consistently showing up with new, high-quality reviews, you’ll be invisible in both Google and AI search. And you’ll lose enquiries and jobs to the competitors who've figured this out.”

The 5 STARS Difference

To achieve consistency, Frosteez partnered with Stryv to implement 5 STARS, a review automation system designed for service-based businesses.

5 STARS makes review collection effortless by:

The result? Businesses build trust, climb into the Google Maps Top-3 positions and unlock steady growth.

“5 STARS took away the stress of asking,” Glen added. “Before, reviews came in dribs and drabs and I had to ask for every single one of them in-person. Now they flow in consistently and on autopilot. And, we can feel the difference in the phones ringing and our calendar being booked out weeks in advance.”

The Cost of Ignoring Reviews

Every business owner knows reviews matter, but the numbers prove it: failing to improve your Google ranking or generate consistent reviews costs real money. With Frosteez seeing a 4.65x revenue increase tied directly to reviews, the opportunity cost of inaction is enormous.

“Every day you delay is a day customers are choosing your competitors over your business. Frosteez proves what’s possible when you combine great service with a world-leading system (5 STARS) that ensures every happy customer's voice is heard.” Said Tye Hillam.

About Frosteez Mobile Car Air Conditioning
Since 2018, Frosteez has been keeping vehicles across West Brisbane and Ipswich cool and comfortable. With both a mobile service and a fully equipped workshop, Frosteez provides expert solutions for regas, hose repairs as well as replacement of compressors, condensers and evaporators. Their commitment to workmanship and customer care has made them the highest-rated car air-conditioning service in Ipswich and West Brisbane.

About 5 STARS
5 STARS is the 5-Star Testimonial Automated Request System created by Stryv Business Growth Partners. Designed for service businesses, 5 STARS automates and optimises the process of collecting Google reviews, helping businesses consistently appear in the Google Maps Top-3, convert more enquiries and grow profitably.

Frosteez Mobile Car Air Conditioning has been announced as a double-finalist in the 2025 Greater Springfield Chamber of Commerce (GSCC) Marquee Awards, recognised in both the Best Customer Service and Outstanding Small Business categories.

Founded in 2018, Frosteez has grown from a single van into a fleet, evolving into a trusted, top-rated business serving thousands of drivers across West Brisbane and Ipswich. With over 490 five-star Google reviews, Frosteez has built its reputation on expert workmanship, genuine care for customers and a culture of continuous improvement.

“Being named a finalist in not just one, but two categories is a huge honour for us,” said Glen Wiltshire, Founder of Frosteez. “It’s recognition of the dedication our team puts into every job, and the loyalty of our customers who trust us to keep them cool and comfortable on the road.”

Behind Frosteez’s growth is a close partnership with Stryv Business Growth Partners, who have supported the business with strategy, systems and marketing initiatives. This collaboration has helped Frosteez transform from a small operator into one of the region’s most successful service businesses.

“Frosteez is a textbook example of what happens when business owners are willing to invest in growth,” said Tye Hillam, Director of Stryv Business Growth Partners. “They’ve done the hard work in delivering exceptional customer service, and we’ve helped them build the systems, visibility and confidence to scale. These finalist spots are a reflection of that teamwork.”

The winners of the 2025 GSCC Marquee Awards will be announced on Saturday, September 20, but for Frosteez, the recognition as a double-finalist is already a significant milestone.

“Whether we win on the night or not, we’re proud of how far we’ve come,” Glen added. “For us, these awards are proof that when you focus on doing right by your customers, good things follow.”

Stryv Business Growth Partners has helped multiple service-based businesses like Frosteez break through growth plateaus and turn their operations into sale-ready, scalable assets. For companies who feel stuck or unsure of their next move, Frosteez’s success story highlights what’s possible with the right guidance and partnership.

Celebrating a 30-Year Legacy and a New Chapter Ahead

After nearly three decades of service, Hillocc Surveyors—one of Brisbane’s most trusted names in land surveying—has officially been acquired by House Surveys Australia, a subsidiary of AFR Fast 100 company, Bennet + Bennett.

Founded in 1995 by Brian Hillam and Nick Iocco, Hillocc has built an enduring legacy of technical excellence, personalised service, and community trust. Their work has shaped thousands of projects across South East Queensland, and their reputation has earned them deep respect throughout the surveying industry.

On April 1st, 2025, Hillocc took its next step forward—joining the House Surveys Australia Group to expand its reach, resources, and impact. We’re proud to share that both Brian and Nick will remain with the business long-term, stepping into senior leadership roles within House Surveys Australia’s Brisbane South operations:

This achievement is the result of not just decades of hard work, but also a focused effort in recent years to increase profitability, scale the business, and ensure a smooth pathway to succession.

At Stryv Business Development Partners, we’ve had the privilege of working closely with Hillocc since 2021 to help realise that vision. Together, we undertook a range of strategic initiatives including:

These achievements didn’t happen overnight—and they didn’t happen in isolation. They were the product of courageous leadership from Brian and Nick, an open mindset, and a shared commitment to building something better.

We are grateful to have been trusted by Hillocc’s directors to step inside the business, challenge the status quo, and co-create a stronger, more valuable company. At Stryv, we believe success comes from collaboration—and this outcome proves it:

Because great businesses are built by a team.

We extend our warmest congratulations to Brian, Nick, and the Hillocc team. It’s been an honour to work alongside you—and we can’t wait to see what you’ll achieve as part of House Surveys Australia.

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For media enquiries or to learn more about how Stryv helps professional services businesses grow, visit stryv.com.au